Transforming a 5-star into a Stand Out


The count down is definitely on to BridgeCon2015 and the preparations for a great few days are well underway. If you have yet to book your ticket, I encourage you to do so as it helps the Bridge Team to ensure that all arrangements are fine-tuned to each delegate’s requirements.

Each week I have put the spotlight on various speakers presenting throughout Day One and today it is my absolute pleasure to focus on Simon Lewis and the Eau-mazing case study that he will bring to life at the conference. As our final keynote speaker of the day, Simon will take delegates across the Atlantic (though not literally!) and share the Eau Palm Beach Resort & Spa brand, people and culture journey.

Having been personally involved in this transformation project, and having spent a great deal of time both at the hotel and amongst what I consider to be some of the best hoteliers in the industry, I know that this talk is one not to miss. Simon is a true visionary and I feel honoured that he has taken time from his incredibly busy schedule to come share this story with BridgeCon delegates.

Simon leads the charge for employee engagement and building a culture that truly reflects the brand values and ultimately creates a customer experience that leaves hotel guest with Goosebumps. This is a good thing as ‘Goosebumps’ just happens to be one of the Eau values. Not only did he and his team transform a hotel, they shaped an industry by setting the creativity benchmark that many only aspire to.

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