Bridge Talks: David Marshall on Service Excellence

The Hospital of St John & St Elizabeth was founded in 1856. Even today, it strives to provide the highest quality health care for all who seek it.

Thus, in 2013, the hospital launched its culture and employee engagement initiative, “Excellence – Making the Difference,” and with a renewed clarity of their mission and values, succeeded in bringing Service Excellence forward as a key market differentiator.

Taking BridgeTalks attendees into his confidence, David Marshall spoke about the history, the significance and the impact of this programme, about the strategic drivers and the cultural benefits that have seen this initiative succeed.