Creative Director, Bridge
Dale Smith is well-versed in Emotional Intelligence and neuroscience and leads the development of new theories and programmes on behalf of Bridge. He is a master practitioner of NLP with degrees in Psychology/Sociology and Business Marketing as well as an accomplished international speaker and facilitator and has presented at several industry conferences and events. He has worked extensively with clients in both the UK and abroad in Employee Engagement, Training and building organisational cultures that best reflect the brand promise.
Organisational Development Specialist - People Transformation, TfL
Learning and development specialist and corporate performance coach and trainer, specialising in leadership and personal effectiveness. Industry recognised for her skills in performance management, success planning, strategy, and HR transformation.
Director of People, Perkbox
Both a strategic and hands-on senior people, talent, learning and development professional. Operating successfully at Global, European and UK levels with an extensive background in human resources, leadership, management and personal development, organisational change, team dynamics, performance management and employee engagement.
HR Director, Dixons Carphone
Tim is not only a Global HR Director but also an organisational consultant, executive coach, speaker, CIPD award winner and business culture expert. He has a broad-based global experience across both FTSE 100 and large-scale private family businesses, specifically in the European, North American and Asia-Pacific markets. A comprehensive understanding of branded business, with a background covering the FMCG, performance goods, fashion, technology, retail & e-commerce, and liquor sectors.
Ben is a co-founder and COO of CharlieHR: a free, cloud-based HR toolbox used by thousands of small businesses worldwide. Having started and grown a number of successful companies since his teenage years - including BORN SOCIAL, one of the largest social media agencies for challenger brands in the world. An outspoken champion of positive workplace culture, frequent volunteer and engaging public speaker, Ben is a passionate advocate for all things “people”.
Director, Health Strategy Consulting, Deloitte
Elizabeth leads health policy and commercial strategy projects for central government, industry and leading health charities across Europe. Over the last decade her clients have included all types of organisations across the health economy: European central governments, major industry players (pharma, med tech and private providers), healthcare providers and leading charities. Health policy and strategy experience across EMEA has given her a breadth of perspectives on whole-system challenges in health and those faced by the individual participant organisations. Elizabeth is committed to delivering exceptional service to clients and developing the skills of her team. She has practical skills, backed with strong academics, which include an MSc in Health Economics and Policy from London School of Economics, the Chartered Financial Analyst qualification and recently a PG Cert in Coaching.
Hospital Director, Bupa Cromwell
Philip Luce is Bupa Cromwell Hospital’s Director. Philip started his career at the Cromwell in 2011 as the Cardiology & Medical Directorate Manager, before becoming Operations Director a couple of years later – heading up the refurbishment of all wards, and overseeing the clinical teams in the day to day running of the hospital. In 2015, Philip took on the role of Director of Bupa's nationwide network of Health and Dental Centres, during which time Bupa acquired the Oasis chain of dental centres, making it one of the biggest providers of dental services in the UK.
His extensive career in private healthcare began as a Cardiac Physiologist before taking on the Cardiology Manager role at HCA, working across a number of hospitals including the Lister and London Bridge.
Head of Customer Service, HSBC
Entrepreneur turned international finance executive with experience in emerging and mature markets across Asia, Europe, Latin and North America. High Net Worth business development influencer, advising large corporates on people-first post-merger integration opportunities, developing client segmentation strategies, and building and leading the global award-winning wealth proposition, Jade by HSBC Premier. Passionate leader who builds and transforms teams through authenticity and curiosity to embrace innovation, embed change, and deliver commercial growth; translating strategy into reality.
Membership Director, CIPD
An experienced HR leader focused on improving organisational performance and influencing positive change at all levels of an organisation. Has been recognised as one of the top 5 most influential global L&D experts and top 10 most influential global HR experts by Rise Global.
Head of Customer Relations, Peabody
A strategic leader who works hard to provide a sense of direction as well as building ownership and alignment within workgroups to successfully implement change. Judge for the 2017 UK Complaint Handling Awards and nominee for the WOW! awards 2017 recognising customer service excellence. Has worked with Family Mosaic since 2011, and played a key role in their merger with Peabody Trust.
Owner, Eau Palm Beach
Simon’s area of expertise is in global hospitality for LFH, the private family business behind River Island and a global real estate portfolio. Regularly challenging employees and colleagues beyond their comfort zones, Simon uses his relaxed manner to constantly stretch their knowledge, understanding and skills to boost performance and achievements. He combines 25 years experience in brand values, destination marketing and sales strategies associated with the travel, tourism and hospitality industries to develop creative solutions which achieve consistently measurable often award-winning results. In 2007 Simon conceived, developed and opened a multi-award winning luxury Spa business in the US. In 2013 he was instrumental in creating and implementing a new cultural identity for the 5 star Eau Palm Beach Resort in Florida. Here his work encompasses the complete values set, which underpins the core identity of the business from guest touch point to employee engagement.
Head of Engagement, RHP
With experience in Communications, L&D and HR, Chloë’s passionate about the link between highly engaged employees and better business results. Her expertise has helped RHP to be named as the most innovative housing provider in the UK three years in a row, gain Investors in People Platinum and place number 7 in the 2018 Great Place to Work list. Over the past two years, her team has been integral in getting both customers and employees ready for the launch of RHPi, the UK’s first digital-only housing service. They’ve continued to build engagement across all digital channels and today 70% of interactions are made online.
Group Head of Wellbeing, Department for Transport
Becky owns the wellbeing offer for employees of the Department for Transport and its agencies. Her primary focus is on creating a culture of wellbeing at DfT. Recent work includes;
- running DfT’s first employee wellbeing survey, a diagnostic tool to target interventions where they are most needed
- designing and delivering training for senior leaders focused on developing self-awareness and behaviour change,
- changing the picture we paint of a high performer to recognise that colleagues with wellbeing issues can still be high performers if the issue is managed well
- providing coaching to individual senior managers to address wellbeing issues arising in their areas.
Becky also practices as a well-being coach, both privately and as part of her role, and delivers mindfulness sessions within DfT.
Head of Performance & Development, Virgin Atlantic Airways
About the conference
Linking Employee Engagement and the Customer Experience as One.
Hear from top speakers and well-known brands on case studies and best practice in various industries. We have gathered speakers from organisations well known for their culture and employee experience, and asked them how they did it.