Bringing life to your customer and people promise.
This course will work with Senior Managers and Directors of Customer Service, HR and People Development, giving insight into implementing the Living Brand® Methodology as part of your employee offering. It will explore the theory behind the Living Brand concept and instil personal leadership qualities, giving you practical tips on how to move your people into proactive Living Brands®, turn words into actions and, more importantly, keep this momentum alive and well in your customer experience; transforming frontline teams into brand champions and customer service advocates.
The course is underpinned by a range of proven training approaches, including interactive skills practice, reflection and discussion of brand values and common customer and employee engagement incidences, as well as learning effective strategies implemented by peers. It is designed to connect your people to the brand vision and turn marketing speak into deliverable actions for your frontline team in their customer interactions.
This Living Brand® experience will look inside the minds and behaviour patterns of top leaders and show you how to turn even the most cynical of team members into true Living Brand® Champions. This is a perfect opportunity to share experiences with like-minded leaders in an environment that has been designed to meet business objectives while embracing creative thinking and assisting in personal development and growth.
Course Description
In today’s ‘always-on’ working environment, change is inevitable and employees face constant challenges, which can be ove
Course Description
In today’s ‘always-on’ working environment, change is inevitable and employees face constant challenges, which can be overwhelming. Leaders, managers, teams and individuals are susceptible to stress, pressure and setbacks, and disappointment or failure might lead them to unhealthy, destructive, or even dangerous behaviour, or hinder their ability to think clearly or communicate effectively. This can affect employee success and wellbeing and impact on productivity, and in turn, profitability.
Resilience is the ability to cope with setbacks and find solutions to problems and challenges. This course will look at how bouncing back from adversity and hardships, learning from the experience and moving on are key to long-term success in business.
Our one-day workshop will identify the key traits that resilient people possess, and look at ways to foster these in ourselves and others. It will show you how to build resilience and develop a more positive approach to challenges and change, and also help delegates understand how they can develop a resilient attitude to a range of business scenarios that may create a high degree of anxiety. It will help leaders and managers develop a high performing, supportive culture and environment.
Course Content
- Understand the concept of resilience
- Overcoming and growing from challenges
- Examine the implications of resilience, personally and professionally
- How resilient are you?
- Investigate the links between stress, pressure, confidence and resilience and their affect on performance and wellbeing
- Apply concepts from Emotional Intelligence and NLP to develop resilience
- Self-perception
- Coaching and goal setting to build resilience
- Challenging conversations
- Assertive communication
- Design effective strategies to increase resilience
- Produce a resilience development plan
Learning Outcomes
- Understand the key aspects of resilience
- Identify how resilience impacts on health, relationships and performance
- Recognise warning signs of pressure and being overwhelmed in self and others
- Utilise techniques and tools to cope with emotional stressors in self and others
- Generate a personal action plan to effectively manage a demanding work environment
- Display an enhanced level of performance and wellbeing at work
Who should attend
This course is best suited to business professionals who are expected to perform effectively in a highly demanding environment, and those who are responsible for the management of teams and individuals working in high-pressure circumstances.
When
Tuesday 24th October 2018
9:30am – 4:30pm
Where
Central London, United Kingdom
How much
£349.00 + VAT – Regular ticket price
Includes training material and refreshments.
Course Description
In today’s ‘always-on’ working environment, change is inevitable and employees face constant challenges, which can be ove
Course Description
In today’s ‘always-on’ working environment, change is inevitable and employees face constant challenges, which can be overwhelming. Leaders, managers, teams and individuals are susceptible to stress, pressure and setbacks, and disappointment or failure might lead them to unhealthy, destructive, or even dangerous behaviour, or hinder their ability to think clearly or communicate effectively. This can affect employee success and wellbeing and impact on productivity, and in turn, profitability.
Resilience is the ability to cope with setbacks and find solutions to problems and challenges. This course will look at how bouncing back from adversity and hardships, learning from the experience and moving on are key to long-term success in business.
Our one-day workshop will identify the key traits that resilient people possess, and look at ways to foster these in ourselves and others. It will show you how to build resilience and develop a more positive approach to challenges and change, and also help delegates understand how they can develop a resilient attitude to a range of business scenarios that may create a high degree of anxiety. It will help leaders and managers develop a high performing, supportive culture and environment.
Course Content
- Understand the concept of resilience
- Overcoming and growing from challenges
- Examine the implications of resilience, personally and professionally
- How resilient are you?
- Investigate the links between stress, pressure, confidence and resilience and their affect on performance and wellbeing
- Apply concepts from Emotional Intelligence and NLP to develop resilience
- Self-perception
- Coaching and goal setting to build resilience
- Challenging conversations
- Assertive communication
- Design effective strategies to increase resilience
- Produce a resilience development plan
Learning Outcomes
- Understand the key aspects of resilience
- Identify how resilience impacts on health, relationships and performance
- Recognise warning signs of pressure and being overwhelmed in self and others
- Utilise techniques and tools to cope with emotional stressors in self and others
- Generate a personal action plan to effectively manage a demanding work environment
- Display an enhanced level of performance and wellbeing at work
Who should attend
This course is best suited to business professionals who are expected to perform effectively in a highly demanding environment, and those who are responsible for the management of teams and individuals working in high-pressure circumstances.
When
Tuesday 24th October 2018
9:30am – 4:30pm
Where
Central London, United Kingdom
How much
£349.00 + VAT – Regular ticket price
Includes training material and refreshments.
