The New Foscote Hospital • Bridge

Overview:

The New Foscote Hospital, a private healthcare provider located in Banbury, Oxfordshire, is committed to delivering exceptional, patient-centred care. They believe that recognising each patient as unique is key to making medicine work. With state-of-the-art facilities and a comprehensive range of medical services, the hospital provides patients with complete support across all aspects of healthcare.

The Challenge:

As The New Foscote Hospital embarked on a period of significant transformation and expansion, the leadership team recognised the need to ensure that their staff were aligned with the hospital’s evolving values and vision. They sought to gain deeper insight into the mindset of their employees in order to support their growth and development effectively. This would enable the hospital to maintain its high standards of care and build a unified, resilient workforce as they moved forward.

Our Approach:

Bridge partnered with the leadership team at The New Foscote Hospital to better understand the attitudes, motivations, and aspirations of the staff. Through a combination of focus groups and staff surveys, we gathered valuable feedback that helped us provide tailored advice on how to address specific areas of concern and guide future actions.

A key aspect of this process was introducing the hospital’s newly created values to the team.

We organised a series of workshops that not only familiarised staff with these values but also explored their connection to motivation and the desired patient experience. Central to this initiative was the goal of fostering a “one team” mindset, where collaboration and mutual support would be integral to overcoming challenges and achieving success.

As part of the transformation, the leadership team aimed to strengthen resilience and better manage ongoing changes across both the facilities and staffing. This required building a more cohesive and adaptable team, ready to navigate the challenges posed by expansion and development.

In addition to the general staff workshops, Bridge also adopted a tailored approach to support the senior leadership team. We delivered specialised leadership skills training, emotional intelligence coaching, and guidance on how to manage through change. These initiatives were designed to empower leaders at all levels, helping them communicate more effectively, build stronger relationships with their teams, and lead with empathy and resilience during a period of significant transformation.

Results:

The workshops and leadership development initiatives led to measurable improvements in staff engagement, communication, and collaboration. The newly introduced values were embraced by employees, creating a shared sense of purpose and commitment to the hospital’s mission. The leadership team demonstrated enhanced skills in managing change and supporting their teams, ensuring that the hospital remained focused on delivering the highest standard of patient care throughout the transformation process.

By working closely with The New Foscote Hospital, Bridge helped to shape a more resilient and cohesive workforce, positioning the hospital for continued success in an increasingly dynamic healthcare landscape.

Conclusion:

This case study highlights the importance of understanding and aligning the mindset of employees during periods of transformation. Through tailored workshops and leadership development, Bridge enabled The New Foscote Hospital to foster a united team that is motivated, resilient, and fully equipped to provide outstanding patient care