New Victoria Hospital

Case Study: Partnering with New Victoria Hospital to Drive Transformation

Introduction

New Victoria Hospital (NVH) is a charity-owned private hospital in South West London, proudly serving the local community and international patients since 1898. As one of the few remaining independent hospitals in the UK, NVH consistently ranks among London’s top private hospitals. Their reputation is built on a commitment to service excellence, supported by a team of highly skilled and compassionate professionals and continual investment in cutting-edge technology and equipment.

Bridge has had the privilege of working closely with NVH for several years, providing strategic and cultural support across the organisation during a period of significant growth and change.

The Challenge

NVH sought a trusted partner to help align its organisational culture with its core values while navigating key challenges, including:

• Embedding these values into everyday practices across the hospital.
• Strengthening collaboration and breaking down departmental silos.
• Engaging and developing staff at all levels.
• Supporting leadership in meeting regulatory demands and adopting new technologies.

The objective was to ensure a cohesive and empowered workforce that could continue to deliver the exceptional patient care NVH is known for, even amidst transformation.

Our Approach

At Bridge, we worked closely with NVH across multiple levels of the organisation to design and deliver bespoke solutions that addressed their needs and priorities.

Embedding Organisational Values

We partnered with NVH to embed their core values into the heart of their operations. By creating tailored training programmes, workshops, and employee initiatives, we ensured that these values were not just words on paper but lived out in daily interactions with patients and colleagues alike.

Leadership Development and Strategy

Working with NVH’s senior leadership team, we facilitated strategy days and workshops to focus on key organisational priorities. These included:

• • Preparing for regulatory audits, such as those conducted by the Care Quality Commission (CQC).
  • Supporting the integration of new technologies to improve patient care and operational efficiency.
  • Developing strategies to foster collaboration across departments and cultivate a “one team” mindset.
  • Establishing a Culture Committee to ensure continuous improvement and alignment with organisational goals.

Driving Employee Engagement

We played a pivotal role in designing and implementing NVH’s annual employee engagement survey. Our analysis provided valuable insights that informed targeted actions, ensuring staff felt heard and motivated.

Strengthening Internal Communication

To support NVH’s expansion plans and vision, we collaborated with their internal teams and our creative experts to produce a series of films. These initiatives helped articulate the hospital’s strategic direction and shared it with staff, fostering transparency and alignment across the organisation.

Coaching and Departmental Support

We worked closely with NVH’s Heads of Departments (HODs), providing coaching on critical leadership skills such as giving real-time feedback and managing team dynamics. This helped build resilient and high-performing teams across all areas of the hospital.

The Impact

Our partnership with NVH has resulted in:

• A Stronger Culture: NVH now operates with a unified, values-driven culture that underpins every aspect of patient care and staff interaction.
• Enhanced Employee Engagement: Staff engagement and satisfaction have improved, thanks to targeted actions informed by survey results and leadership development initiatives.
• Improved Collaboration: A “one team” mindset has reduced silos, encouraging greater collaboration and efficiency.
• Adaptability in Change: NVH has successfully adapted to the demands of technological advancements and regulatory requirements, ensuring continuity of care and operational excellence.

Ongoing Partnership

Our collaboration with NVH continues on a consultancy basis, with Bridge providing expertise and support for new initiatives that enhance organisational mindset and capabilities.

Conclusion

We at Bridge are proud to call New Victoria Hospital a longstanding client. Their resilience, commitment to excellence, and unwavering focus on the patient experience make them a standout organisation in the healthcare sector. Together, we’ve demonstrated the power of collaboration in driving meaningful transformation and ensuring a brighter future for both staff and patients.