National Grid

It was a time of transition for National Grid Metering and improved communication skills of the frontline were required. Bridge was engaged to work with the B2B Sales and Customer Service teams to assist in their vision of building a stronger and more customer- focused organisation. The first course delivered was ‘Influence and Assertion in the Workplace’ to the customer service team, and from the success of this feedback we introduced an NLP and Emotional Intelligence sales course with an additional two-day letter writing workshop for the correspondence team.