Leadership Series: Resilience

9:30am - 4:30pm | 24th October 2023

Central London, UK

Our one-day workshop will identify the key traits that resilient people possess,

and look at ways to foster these in ourselves and others.

Course Description

In today’s ‘always-on’ working environment, change is inevitable and employees face constant challenges, which can be overwhelming. Leaders, managers, teams and individuals are susceptible to stress, pressure and setbacks, and disappointment or failure might lead them to unhealthy, destructive, or even dangerous behaviour, or hinder their ability to think clearly or communicate effectively. This can affect employee success and wellbeing and impact on productivity, and in turn, profitability.

Resilience is the ability to cope with setbacks and find solutions to problems and challenges. This course will look at how bouncing back from adversity and hardships, learning from the experience and moving on are key to long-term success in business.

Our one-day workshop will identify the key traits that resilient people possess, and look at ways to foster these in ourselves and others. It will show you how to build resilience and develop a more positive approach to challenges and change, and also help delegates understand how they can develop a resilient attitude to a range of business scenarios that may create a high degree of anxiety. It will help leaders and managers develop a high performing, supportive culture and environment.

Learning Outcomes


Understand the key aspects of resilience


Identify how resilience impacts on health, relationships and performance


Recognise warning signs of pressure and being overwhelmed in self and others


Utilise techniques and tools to cope with emotional stressors in self and others


Generate a personal action plan to effectively manage a demanding work environment


Display an enhanced level of performance and wellbeing at work

Who should attend?

This course is best suited to business professionals who are expected to perform effectively in a highly demanding environment, and those who are responsible for the management of teams and individuals working in high-pressure circumstances.

Course Content

  • Understand the concept of resilience
  • Overcoming and growing from challenges
  • Examine the implications of resilience, personally and professionally
  • How resilient are you?
  • Investigate the links between stress, pressure, confidence and resilience and their affect on performance and wellbeing
  • Apply concepts from Emotional Intelligence and NLP to develop resilience
  • Self-perception
  • Coaching and goal setting to build resilience
  • Challenging conversations
  • Assertive communication
  • Design effective strategies to increase resilience
  • Produce a resilience development plan


Dale Smith

Dale Smith

Creative Director, Bridge


Dale Smith is passionate about people and brand.


Canadian born, Dale is well-versed in Emotional Intelligence and neuro-science and leads the development of new theories and programmes on behalf of Bridge, which he established in 2005. He is a master practitioner of NLP with degrees in Psychology/Sociology and Business Marketing. Having lived in the UK for many years, he is an accomplished international speaker and facilitator, and has presented at several industry conferences and events.


Like all Bridge representatives, Dale injects humour and thought-provoking insight into every presentation and connects to his audience through storytelling and with charisma. His infectious, enthusiastic style on topics such as branding, employee engagement and customer experience truly reflects his desire to ensure that we build happier places to work and customer service communities within organisations.


At the heart of everything that Dale conveys is his concept, The LivingBrand®, a unique methodology on connecting employees to the brands they represent, and in doing so delivering a branded customer experience.


Central London

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