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Bridge is launching two new interactive customer service training courses in Moncton in October 2017.

First, the two-day ‘Becoming a Living Brand Leader‘ course takes place on October 10th and 11th. This senior level workshop will take delegates on a journey through how to best represent and embody and inspire the customer promise through their role as a leader.

On October 12th, Team Leaders and Service Managers are invited to join us for ‘Leading a team to deliver Customer Service Excellence‘. This session is guaranteed to change the way participants view brand and how they can better engage their teams to deliver on this customer experience promise.

Book now – places are limited and in high demand!

The Canada-NB Job Grant (CNBJG) is a component of the Employment Services Program. CNBJG provides funding to eligible businesses and organisations to train individuals who are being considered for a job vacancy in their company and/or to improve the skills and job situation/prospects of their new or existing employees.  

If you are considering applying for this grant to help fund one or both of these courses, you should act very quickly as the pre-approval process takes a couple of weeks. You should deal directly with the office that is responsible for your area.  The form will need to be completed and sent to your local PETL office for pre-approval. A list of these contacts can be downloaded below.

    Information (English)              Information (French)

      Application (English)               Application (French)

Contact details (English)         Contact details (French)

Please note that this is for your information only. This information has been provided in good faith and the grants are in no way associated with or awarded by Bridge.

Becoming a Living Brand® leader
10 – 11 October 2017

This two-day workshop will work directly with Senior Managers and Directors of Customer Service, HR and People Development, giving insight into how best to implement the Living Brand Methodology as part of their offering to employees. It will take delegates on a journey that will allow them to explore the intellectual property of the concept whilst gaining personal leadership qualities. It is guaranteed to give delegates the practical tips on how to move their people into proactive Living Brands®, turn words into actions and, more importantly, keep this momentum alive and well in their customer experience.

The course is underpinned by a range of proven training approaches, including short demonstrations, skills practice, reflection and discussion of brand values and common customer and employee engagement occurrences, as well as learning effective strategies implemented by peers. It is designed to connect people to their brand vision and turn marketing speak into deliverable actions for the frontline team in their customer interactions.

Workshop Outline
The two days will take delegates on a journey through four clearly defined sections. Participants will benefit from proven tips on transforming frontline employees into Living Brand® Champions. Each section will be interactive, informative and, without question, imaginative.

Customer Service Excellence
12 October 2017

This innovative one-day Customer Service workshop is a great opportunity for team leaders and service managers to come together and explore the link between a company’s brand promise and the service that their team delivers. Brand is no longer just a marketing function; it is an amazing opportunity to develop people and create a team culture that can rally around a common purpose. Through theoretical study, games, activities and role plays, attendees will delve into the concept and gain the skills necessary to impress customers and teams alike.

By introducing the Bridge “Way” of great customer service, we empower participants to both deliver and lead others to offer service excellence, while catering to a mix of skill sets and confidence levels. To achieve this, the course will strike an intricate balance between the knowledge, attitude and group work required to map a great customer experience and link
it back to the values of the business.

Workshop Outline
This course will offer collaborative learning that inspires creative thinking and allows you as a participant to utilise this concept as part of your people management style.

Becoming a Living Brand® leader 

10-11 October 2017

Delta Beausejour Hotel Moncton,
New Brunswick
Canada

9:00am – 5:30pm

£577.10 (no tax)
Price converted from CAD to GBP at the following rate: 1 CAD = 0.58 GBP

Price Qty
Ticket £577.10 (GBP)  

Customer Service Excellence

12 October 2017

Delta Beausejour Hotel Moncton,
New Brunswick
Canada

9:00am – 5:30pm

£345.10 (no tax)
Price converted from CAD to GBP at the following rate: 1 CAD = 0.58 GBP

Price Qty
Ticket £345.10 (GBP)