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Bridge is launching two new interactive customer service training courses in London in September 2017.

First, the two-day ‘Becoming a Living Brand Leader‘ course takes place on the 26th and 27th of September. This senior level workshop will take delegates on a journey through how to best represent and embody and inspire the customer promise through their role as a leader.

On September 28th, Team Leaders and Service Managers are invited to join us for ‘Leading a team to deliver Customer Service Excellence‘. This session is guaranteed to change the way participants view brand and how they can better engage their teams to deliver on this customer experience promise.

Book now – places are limited and in high demand!

Becoming a Living Brand® leader
26 – 27 September 2017

This two-day workshop will work directly with Senior Managers and Directors of Customer Service, HR and People Development, giving insight into how best to implement the Living Brand Methodology as part of their offering to employees. It will take delegates on a journey that will allow them to explore the intellectual property of the concept whilst gaining personal leadership qualities. It is guaranteed to give delegates the practical tips on how to move their people into proactive Living Brands®, turn words into actions and, more importantly, keep this momentum alive and well in their customer experience.

The course is underpinned by a range of proven training approaches, including short demonstrations, skills practice, reflection and discussion of brand values and common customer and employee engagement occurrences, as well as learning effective strategies implemented by peers. It is designed to connect people to their brand vision and turn marketing speak into deliverable actions for the frontline team in their customer interactions.

Workshop Outline
The two days will take delegates on a journey through four clearly defined sections. Participants will benefit from proven tips on transforming frontline employees into Living Brand® Champions. Each section will be interactive, informative and, without question, imaginative.

Leading a team to deliver Customer Service Excellence
28 September 2017

This innovative one-day Customer Service workshop is a great opportunity for team leaders and service managers to come together and explore the link between a company’s brand promise and the service that their team delivers. Brand is no longer just a marketing function; it is an amazing opportunity to develop people and create a team culture that can rally around a common purpose. Through theoretical study, games, activities and role plays, attendees will delve into the concept and gain the skills necessary to impress customers and teams alike.

By introducing the Bridge “Way” of great customer service, we empower participants to both deliver and lead others to offer service excellence, while catering to a mix of skill sets and confidence levels. To achieve this, the course will strike an intricate balance between the knowledge, attitude and group work required to map a great customer experience and link
it back to the values of the business.

Workshop Outline
This course will offer collaborative learning that inspires creative thinking and allows you as a participant to utilise this concept as part of your people management style.

Becoming a Living Brand® leader 

26-27 September 2017

Venue TBA

9:00am – 5:30pm

£595 +VAT

Price Qty
Ticket £595.00 (GBP)*  

* price does not include taxes


Leading a team to deliver Customer Service Excellence

28 September 2017

London TBA

9:00am – 5:30pm

£345 +VAT

Price Qty
Ticket £345.00 (GBP)*  

* price does not include taxes